Cancellation Policy

Last Updated: July 13, 2026

Thank you for shopping with MILAZA.IN. We understand that you may occasionally need to cancel an order. This Cancellation Policy explains when and how an order may be cancelled.

By placing an order on www.milaza.in, you agree to the terms of this Cancellation Policy.

1. Order Cancellation by Customer

You may request cancellation of your order before it has been processed or shipped.

To request a cancellation, please contact our customer support as soon as possible with:

  • Order Number

  • Name

  • Registered Mobile Number

  • Reason for Cancellation (optional)

Cancellation requests are subject to the order status at the time your request is received.

2. Orders That Cannot Be Cancelled

An order cannot be cancelled if:

  • It has already been shipped.

  • It is out for delivery.

  • It has already been delivered.

  • It contains customised or personalised jewellery.

  • It has been specially made or sourced for your order.

If your order has already been shipped, you may refer to our Return & Refund Policy to determine whether it is eligible for return after delivery.

3. Cancellation by MILAZA.IN

MILAZA.IN reserves the right to cancel any order at its sole discretion in situations including, but not limited to:

  • Product is out of stock.

  • Pricing or listing errors.

  • Incorrect product information.

  • Payment could not be verified.

  • Suspected fraudulent or unauthorized transactions.

  • Incomplete or incorrect customer information.

  • Delivery location is not serviceable.

  • Circumstances beyond our reasonable control (force majeure).

If we cancel an order after payment has been successfully received, any eligible refund will be processed in accordance with this policy.

4. Refund for Cancelled Orders

If your cancellation request is approved before shipment:

  • A full refund of the amount paid for the order will be initiated.

  • Refunds will be processed to the original payment method used during checkout.

  • Refunds are generally initiated within 5–7 business days after cancellation approval.

  • The time taken for the refund to appear in your account may vary depending on your bank or payment service provider.

5. Cash on Delivery (If Available)

For Cash on Delivery (COD) orders, no monetary refund is applicable if the order is cancelled before delivery, as no payment has been collected.

MILAZA.IN reserves the right to restrict or refuse future COD orders in cases of repeated order cancellations or refusals to accept delivery.

6. Modification of Orders

Once an order has been placed, changes to the following may not be possible after processing begins:

  • Product

  • Quantity

  • Size (if applicable)

  • Shipping Address

  • Contact Details

If you need to make any changes, please contact our customer support immediately. We will make reasonable efforts to accommodate your request if the order has not yet been processed.

7. Refusal of Delivery

If a customer refuses delivery of an order without a valid reason, MILAZA.IN reserves the right to deduct any applicable shipping, handling, or return charges from any eligible refund, where permitted by law.

Repeated refusal of deliveries may result in restrictions on future orders.

8. Force Majeure

MILAZA.IN shall not be liable for delays or inability to process or cancel orders due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, transportation disruptions, internet outages, or other force majeure events.

9. Changes to This Policy

MILAZA.IN reserves the right to amend or update this Cancellation Policy at any time.

Any changes will be effective immediately upon publication on this page. The updated "Last Updated" date will indicate when revisions were made.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

MILAZA.IN

Email: support@milaza.in

Business Address: Gurdaspur, Punjab, India

Website: https://www.milaza.in