Privacy Policy

Last Updated: July 13, 2026

Welcome to MILAZA.IN ("MILAZA", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.milaza.in, purchase our jewellery products, or otherwise interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order or create an account, we may collect:

  • Full name

  • Billing and shipping address

  • Mobile number

  • Email address

  • Payment details (processed securely through third-party payment providers)

  • Order history

  • Customer support communications

Device Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referral source

  • Date and time of visit

  • Cookies and similar technologies

Marketing Information

If you subscribe to our newsletter or promotions, we may collect:

  • Email address

  • SMS preferences

  • Marketing preferences

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver jewellery products

  • Verify transactions

  • Process payments

  • Provide customer support

  • Manage returns, exchanges, and refunds

  • Improve our website and services

  • Detect fraud and maintain website security

  • Send order confirmations and shipping updates

  • Send promotional emails, SMS, or WhatsApp messages (where permitted or with your consent)

  • Comply with applicable legal obligations

3. Payment Information

Payments made on MILAZA.IN are processed through trusted third-party payment gateways. We do not store your complete debit card, credit card, UPI PIN, CVV, or net banking credentials on our servers.

Payment providers may process your information in accordance with their own privacy policies.

4. Shopify Platform

MILAZA.IN is powered by Shopify. Shopify provides the e-commerce platform that enables us to sell our jewellery products online.

Your information may be processed by Shopify in accordance with Shopify's privacy practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your shopping cart

  • Keep you logged in

  • Improve website performance

  • Analyze visitor behavior

  • Personalize your shopping experience

  • Measure marketing effectiveness

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Shopify

  • Payment gateway providers

  • Shipping and logistics partners

  • SMS and email service providers

  • Customer support platforms

  • Marketing and analytics providers

  • Government or legal authorities when required by applicable law

These service providers are permitted to use your information only for providing services on our behalf.

7. Marketing Communications

If you opt in, we may send:

  • Promotional emails

  • SMS offers

  • WhatsApp updates

  • Product launches

  • Festival offers

  • Exclusive discounts

You may unsubscribe at any time using the unsubscribe link in emails or by contacting us.

8. Data Security

We implement reasonable technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your transactions

  • Provide customer service

  • Maintain business records

  • Comply with tax, accounting, and legal obligations

  • Resolve disputes

  • Enforce our agreements

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information, where applicable

  • Withdraw consent for marketing communications

  • Request information regarding the processing of your personal data

To exercise these rights, please contact us using the details provided below.

11. Children's Privacy

MILAZA.IN is not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated "Last Updated" date.

Continued use of our website after any changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

MILAZA.IN

Email: support@milaza.in

Business Address: Gurdaspur, Punjab, India]

Website: https://www.milaza.in

Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts in India.