Return & Exchange Policy

At Milaza Jewellery, customer satisfaction is important to us. If you experience any issue with your order, we are here to assist you.

  • Return Request

  • If you wish to request a return or exchange, please contact our Customer Support Team by email or phone, or submit your request through our online complaint form. Email: support@milaza.in Customer Care: +918360007645 After receiving your request, one of our customer support representatives will contact you within 72 hours to review and assist with your case.

  • Eligibility for Returns

  • To be eligible for a return or exchange:

  • The request must be raised within the eligible return period specified by Milaza Jewellery.

  • The product must be unused, unworn, and in its original condition.

  • All original tags, packaging, invoices, certificates (if applicable), and accessories must be returned.

  • An uninterrupted unboxing video of the sealed package is mandatory for any claim involving damage, missing items, wrong products, or manufacturing defects.

  • Returns or exchanges requested without an unboxing video may be declined after verification.

  • Non-Returnable Items

  • Returns or exchanges will not be accepted for:

  • Products purchased during sale, clearance, promotional offers, or special discount campaigns.

  • Products showing signs of use, damage, alteration, or missing original tags.

  • Customized or personalised jewellery.

  • Requests that do not meet our return eligibility criteria.

  • Quality Verification

  • All returned products undergo a quality inspection after they are received. Milaza Jewellery reserves the right to approve or reject a return or exchange based on the inspection results.

  • Refunds Once the returned product passes our quality inspection, the eligible refund (if applicable) will be processed using the original payment method. Processing timelines may vary depending on your payment provider or bank.

  • Our Commitment

  • Our goal is to provide every customer with a smooth, fair, and transparent resolution process while maintaining the highest standards of product quality and service.