Warranty & Jewellery Care

Warranty & Jewellery Care

Last Updated: July 13, 2026

At MILAZA.IN, we are committed to offering high-quality jewellery crafted with care and attention to detail. Proper care helps preserve the beauty and longevity of your jewellery.

Please read the following Warranty & Jewellery Care guidelines before using your jewellery.

Limited Warranty

MILAZA.IN provides a 6-Month Limited Manufacturing Warranty on eligible jewellery purchased directly from www.milaza.in, unless otherwise specified on the product page.

This warranty covers manufacturing defects only and does not cover damage caused by misuse, accidents, improper care, or normal wear and tear.

What Is Covered

During the warranty period, we may repair or replace an eligible product if it is found to have a manufacturing defect, including:

  • Loose or improperly set stones due to manufacturing defects

  • Faulty clasps, hooks, or locks caused by manufacturing defects

  • Broken solder joints resulting from manufacturing defects

  • Defective chain links caused by manufacturing defects

  • Manufacturing defects in craftsmanship or finishing

The decision to repair, replace, or offer an alternative remedy will be made by MILAZA.IN after inspection.

What Is Not Covered

The warranty does not cover:

  • Normal wear and tear

  • Scratches, dents, or surface marks

  • Tarnishing due to natural oxidation

  • Colour fading caused by regular use

  • Gold-plating wear over time

  • Damage caused by chemicals, perfumes, cosmetics, or cleaning agents

  • Water damage

  • Damage caused by improper storage

  • Broken chains resulting from pulling or excessive force

  • Bent jewellery

  • Lost stones due to accidental impact

  • Lost or stolen jewellery

  • Damage caused by alterations or repairs performed by anyone other than MILAZA.IN

  • Intentional damage or misuse

Gold-Plated Jewellery

Gold-plated jewellery naturally experiences gradual fading with regular use.

The lifespan of the plating depends on factors such as:

  • Frequency of wear

  • Skin chemistry

  • Exposure to moisture

  • Perfumes and cosmetics

  • Sweat

  • Storage conditions

Gradual fading of gold plating is considered normal wear and is not covered under warranty.

Sterling Silver Jewellery

Sterling Silver (925 Silver) naturally oxidizes over time.

Tarnishing is a normal chemical reaction and is not a manufacturing defect.

Silver jewellery can usually be restored to its original shine through proper cleaning and polishing.

Stainless Steel Jewellery

Stainless steel jewellery is highly durable and resistant to corrosion.

However, it should still be protected from:

  • Strong chemicals

  • Chlorine

  • Harsh cleaning products

  • Heavy impacts

Minor scratches from everyday use are considered normal and are not covered under warranty.

Jewellery Care Instructions

To keep your jewellery looking beautiful for years:

Avoid Contact With

  • Perfumes

  • Deodorants

  • Hair sprays

  • Makeup

  • Lotions

  • Sanitizers

  • Household cleaners

  • Bleach

  • Chlorinated water

  • Salt water

Always apply cosmetics before wearing your jewellery.

Remove Jewellery Before

  • Bathing

  • Swimming

  • Showering

  • Exercising

  • Sleeping

  • Household cleaning

  • Gardening

  • Heavy lifting

  • Sports activities

Cleaning

Clean your jewellery using:

  • A soft microfiber cloth

  • A lint-free polishing cloth

  • Mild soap and lukewarm water (only if suitable for the material)

Avoid abrasive cleaners, rough brushes, ultrasonic cleaners (unless recommended), or harsh chemicals.

Always dry jewellery thoroughly before storing it.

Storage

Store jewellery:

  • In a dry place

  • Away from direct sunlight

  • In individual pouches or soft-lined boxes

  • Away from excessive humidity

  • Separately from other jewellery to avoid scratches

For silver jewellery, anti-tarnish pouches or strips are recommended.

Warranty Claim Process

If you believe your jewellery has a manufacturing defect:

  1. Contact our customer support.

  2. Provide:

    • Order Number

    • Product Name

    • Photographs of the jewellery

    • A brief description of the issue

  3. If required, we may ask you to return the product for inspection.

After evaluation, MILAZA.IN will determine whether the issue is covered under this Limited Warranty.

Warranty Exclusions

This warranty is void if:

  • The product has been modified or repaired by a third party.

  • Damage is caused by misuse or negligence.

  • The product has been used contrary to the care instructions.

  • Proof of purchase cannot be provided.

  • The warranty period has expired.

Limitation of Warranty

This Limited Warranty applies only to manufacturing defects.

It does not provide coverage for accidental damage, misuse, normal wear and tear, or cosmetic changes that naturally occur with regular use.

MILAZA.IN's maximum liability under this warranty shall be limited to repairing, replacing, or otherwise resolving the issue for the eligible product, at our discretion.

Contact Us

For warranty assistance or jewellery care questions, please contact us:

MILAZA.IN

Email: support@milaza.in

Business Address: Gurdaspur, Punjab, India

Website: https://www.milaza.in